Thank you for shopping at LoliDoll.com.
Because our dolls are handcrafted and customized to each customer’s request, please read the following policy carefully before placing an order.
1. Customized Product – No Returns or Exchanges
All dolls and customized accessories are made to order, based on the options and preferences you select.
For this reason:
We do not accept returns or exchanges for any reason other than confirmed manufacturing errors or severe damage that affects proper use.
Please review all options carefully before confirming your order.
2. Manufacturing Errors
If the product you receive has a significant incorrect feature compared to the confirmed options (such as wrong model, wrong color, or missing customization), we will:
- Remake or repair the affected item
or - Provide a suitable replacement or compensation
Photo evidence will be required to verify the issue.
3. Damage During Production or Severe Functional Damage
If a product arrives with serious damage that affects display or posing, we will provide:
- Free repair
- Replacement parts when applicable
- Or a reasonable compensation plan
We will assess each case individually.
4. Minor Marks or Logistics-Related Issues
Because international shipping involves handling and long-distance transportation:
- Minor dents, light marks, or small paint variations that do not affect normal display and usage are not eligible for returns or refunds.
However, we always want our customers to feel satisfied.
In such cases, we may provide partial compensation, discounts on future orders, or replacement accessories depending on the situation.
5. Order Cancellation
Because production begins shortly after your order is confirmed:
- Cancellation is not supported after production has started.
- Before production, cancellation may be accepted, but fees may apply depending on custom work already performed.
Please contact us as soon as possible if you need assistance.
6. Reporting an Issue
If you believe your order qualifies for support under this policy:
- Contact us within 48 hours of receiving the product
- Provide:
- Order number
- Clear photos/videos of the issue
- Description of the problem
Our team will review the case promptly and provide a solution.
📩 Email: [email protected]
7. Final Disclaimer
LoliDoll.com reserves the right to determine whether a product issue qualifies for repair, replacement, or compensation.
All dolls are for artistic display and photography and are not adult products.
We are committed to providing a safe, respectful, and reliable shopping experience for every customer.